Facilitation TrainingMay 28 & 29, 2015
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CoralBridge champions organizational health. Our practice is unique in that it blends Conflict Management and Dispute Resolution services with traditional Organizational Development Initiatives. Why combine these disciplines? Simply put, destructive conflict is one of the largest reducible expenses in an organization and a tremendous drain on productivity. We believe that leaders and teams who understand how to manage conflict constructively are significantly more effective and produce better business results.
By working with CoralBridge, your outcomes will include:
As former Human Resources Executives, Attorneys, Psychologists and Conflict Management Professionals, we offer significant expertise and collective wisdom gained at some of the most recognized public and private companies. We respect diverse perspectives and share an unwavering commitment to delivering results to grow your business. Our values influence all we do in our relationships with clients, affiliate partners and each other. They serve as a blueprint for our organization and we are proud to share them with you:
We often bring a different perspective. We’re forthright in how we communicate and may sometimes tell you what you may not want to hear—but need to know—because the health of your business depends on it. We’ll work to understand your culture and respectfully give you the unvarnished truth, uninfluenced by internal politics.
Einstein once said, "If you can’t explain it to a six year old, you don’t understand it yourself." While simplicity is the ultimate hallmark of sophistication, complexity is often the silent killer of profitable growth. Across all industries, companies who keep things simple and transparent enjoy an inherent competitive advantage. That’s why we’re committed to keeping things simple—organizationally and, even more fundamentally, at the heart of strategy itself.
We adhere to a logical way of problem-solving that is solidly grounded in real life, instead of ideas and theories. We’re not lifelong consultants, theoreticians or academics—we’re business people and attorneys with deep experience and expertise in people practices, conflict management and dispute resolution.
Our team approaches our work with enthusiasm as we work collaboratively to solve clients’ problems. We derive great satisfaction from applying our knowledge to helping businesses grow and thrive.
The word humor is derived from the Latin Root Word umor meaning fluid. We’re serious about your business objectives but we also know that humor reduces stress, instills camaraderie and improves productivity. Humor keeps life fluid, an important quality in a world that’s constantly changing
Charlie Bishop, Phd | Principal
Charlie has held senior level roles in recognized Fortune 100 firms undergoing significant change, including FedEx where he was cited as "the architect of the organization's human performance system", Baxter International where he served as the Director of the Baxter Management Institute, and ADT where he was Senior Vice President of Human Resources and played a key role in the company's major turnaround effort.
He is active in professional associations, and consults with leaders and organizations across multiple industries to help them navigate change and get to the future first. Charlie has particular expertise with succession planning systems and post merger talent assessment having supported Bank of America's executive team through multiple acquisitions and integrations. He is the author of the book "Making Change Happen One Person at a Time" which was cited by the University of Michigan as one of the ten best books on change in the past forty years.
Charlie has a BS and MS in Psychology from West Virginia University and a PhD in Psychology from the University of Georgia.
Email email@example.com | Direct (312) 267 2924 | Cell (847) 404 7015
David M. Doto | Principal
David M. Doto had a distinguished legal career spanning two decades as a civil litigator and business legal consultant representing clients ranging from individuals to Fortune 100 companies in the state and federal courts of Pennsylvania, New Jersey, and Nevada. David is a Fellow of the Litigation Counsel of America, an exclusive invitation-only legal honorary society whose members have demonstrated superior litigation accomplishments and ethical standards, and is the co-founder of the LCA’s American Academy of Alternative Dispute Resolution.
David is currently the Director of the Conflict Transformation Institute of CoralBridge Partners, LLC. He also currently serves as a Judge Pro Tem in Clark County, Nevada, and as an adjunct professor at the Saltman Center for Dispute Resolution in UNLV’s William S. Boyd School of Law, and at the Straus Institute for Dispute Resolution in the Pepperdine University School of Law.
Drawing from his extensive legal experience, David is a skilled mediator able to employ facilitative, evaluative, and transformative techniques to litigated and non-litigated commercial, business, employment, and serious/catastrophic personal injury matters. He has been named as among the top 15 northeast region mediation firms in both 2012 and 2013 by the Philadelphia Business Journal. David has trained EEOC mediators in the Philadelphia and Los Angeles Districts of the EEOC, where he also serves as a mediator, and is also a member of the EEOC’s elite national Resolve Panel.
In addition to mediation, David is a certified provider of Hogan assessment and developmental coaching, conflict coaching, group meeting facilitation, private arbitration, neutral case evaluation, and Conflict Management Process Improvement design services. He also provides various training services tailored to client needs, including conflict management skills, managing high-conflict personalities, negotiation, basic and advanced mediation, decision-making skills, and mediation advocacy.
David is a graduate of Villanova University (Philosophy and Psychology), and from the Villanova University School of Law, and has earned numerous academic and subsequent professional accolades. He also holds a master’s degree in Law (LL.M.) in Dispute Resolution with a concentration in Mediation from the prestigious Straus Institute for Dispute Resolution of the Pepperdine University School of Law.
Email firstname.lastname@example.org | Direct (312) 273 6899 | Cell (702) 683 1309
Jeff Husserl | Managing Principal
Jeff is the Founder and Managing Principal of CoralBridge. He has broad leadership experience gained over 25 years as a consultant, Chief Human Resources Officer and mediator. Prior to founding Coral Bridge in 2011, he held corporate executive roles in human resources, marketing, property management, compliance and legal.
Over the years, he has been actively involved in the Chicago community, serving as Chairman of the Board of Directors of the Human Resources Management Association of Chicago (HRMAC), on the Senior Advisory Board of the Kendall College School of Business, and on the Board and as Chairman of the Compensation Committee for LaRabida Children's Hospital. Currently residing in Orange County, CA, Jeff is also active in Southern California volunteering as a mediator for the Los Angeles office of the Equal Employment Opportunity Commission (EEOC) as well as in Orange County and Los Angeles Superior Court.
Jeff received a BA in English from Georgetown University, an MBA in Marketing and Human Resources Management from Northwestern University, and an MDR (Master of Dispute Resolution) from the Straus Institute for Dispute Resolution at Pepperdine School of Law.
Email email@example.com | Direct (312) 267 2925 | Cell (312) 342 0500
Selina Shultz | Principal
Selina Shultz has over fifteen years of extensive mediation experience. She is sought out to work with individuals and businesses as a mediator and consultant in dispute resolution. In addition to her private mediation practice, she served for thirteen years as a mediator for the Allegheny County Court of Common Pleas. Selina is currently on the approved mediator panels for the U.S. District Court for the Western District of Pennsylvania and the U.S. Bankruptcy Court.
Selina is an innovative thinker. Through the mediation of hundreds of cases over the course of fifteen years, she has developed a mediation style that is effective and facilitative. She has an uncanny ability to bring out people’s best thinking in order to guide them to solutions.
Selina is a popular lecturer and trainer in the area of dispute resolution and has worked with individuals and businesses to provide both basic and advanced trainings in mediation and conflict resolution skills. She has served as a leader in the field, most recently serving on the Executive Board of the Mediation Council of Western Pennsylvania, presenting at the Association for Conflict Resolution National Conference, and helping to launch the Western District of Pennsylvania’s Prisoners Civil Rights Mediation Pilot Program.
Selina graduated in 1990 from the University of Nebraska with a BA in Political Science and obtained her JD in 1993 from the University of Pittsburgh. She is expected to graduate in the Spring of 2013 with an LLM in Dispute Resolution from The Straus Institute at The Pepperdine University School of Law, the top ranked program of its kind in the country.
Email firstname.lastname@example.org | Cell (412) 512 5228
Brett Avner, Phd
Brett has served on executive management teams, partnered with CEOs and Board members, and has led large scale initiatives that required strong change management and organizational alignment skills. He has been consistently recognized for his contributions in aligning HR strategies with organizational goals to drive results.
Over the course of his career, he has been responsible for the leadership of HR functions for small, mid-size and large companies generating up to $3.5B in revenues. His industry experience incorporates Retail, and Financial Services and includes CHRO roles with recognized brands such as Victoria's Secret, Chico's, Coldwater Creek and Nationwide Insurance.
Brett is on the faculty of the Chicago School of Professional Psychology where he teaches Strategic Planning as well as Financial Literacy. He has a BS in Psychology from Bradley University, an MA in Industrial/Organizational Psychology from North Texas State University and a PhD in Industrial Organizational Psychology from the Illinois Institute of Technology.
Cell (239) 989 8029
Robert A. Creo
Bob is an internationally recognized mediator and arbitrator, and co-founder of both the International Academy of Mediators and Mediators Beyond Borders. His experience spans over 30 years and, in particular, his work in training business people and lawyers in the areas of Mediation Advocacy and Decision-Making perfectly complement the work of the CoralBridge Conflict Transformation Institute. Bob has served as a mediator and arbitrator for over 5,000 days since 1979. Although he has mediated and arbitrated cases in almost every area of the law, he has extensive experience resolving death and catastrophic loss claims, medical malpractice, complex commercial and real estate transactions, construction disputes, and employment issues.
Bob is particularly adept at mediating cases with an extremely large numbers of parties, having successfully mediated cases with over 40 defendants. He has also worked with the Senate Select Committee on Ethics, Office of Fair Employment Practices, as well as a salary arbitrator for Major League Baseball and a grievance arbitrator for the National Football League.
Bob has spent much of his career developing and teaching mediators, arbitrators and lawyers. He has taught credit courses at the University of Pittsburgh School of Law, Duquesne University School of Law and Penn State. He has published extensively and currently writes a monthly column for the International Institute for Conflict Prevention and Resolution (CPR) monthly newsletter, Alternatives, under the byline “Master Mediator”. He co-created the Master Mediators Institute, which, in conjunction with well known professors in neuroscience, psychology and economics developed mediation immersion courses at Duke and UCLA which were attended by some of the most respected and recognized mediators in the country.
His international work has included presentations and trainings in England, Serbia, Italy, Poland, Ukraine, including being a Fulbright Scholar for the United States State Department.
For more information regarding Bob Creo, please contact us at (312) 267 2925 or email@example.com
Laura brings her unique professional experiences in law, higher education, business, government, and the non-profit sector to inform her approach to every new client challenge, whether it is a workplace conflict, a leadership development program, a community meeting, or a legal dispute.
Prior to joining CoralBridge, Laura founded Bridge Mediation & Dispute Resolution Services LLC to provide mediation, conflict coaching, facilitation, and training services for businesses, families, and individual clients. She also serves as an Adjunct Professor in the Leadership, Ethics, and Values program at North Central College, where she teaches Conflict Resolution and the Law of Higher Education.
A graduate of The Law School at the University of Chicago, Laura clerked for Federal District Court Judge James B. Moran before joining the litigation and appellate groups at Sidley Austin Brown & Wood LLC in Los Angeles. At Sidley, her clients ranged from a national health care provider and a public utility, to a state governor, a national trade association, and a global hospitality corporation. Laura’s professional and volunteer experiences also include strategic planning, management, communications, and fundraising work for non-profit organizations, political candidates, and educational institutions. As a member of the Board of Trustees for Claremont McKenna College, her alma mater, Laura served on the Leadership Committee for a successful $635M capital campaign and on the College’s 2013 Presidential Search Committee.
Laura holds a Mediation Certificate from Northwestern University and completed Mediation Training with the Los Angeles County Bar Association. She is licensed by the State Bar of California and is an active member of the DuPage County (Illinois) Bar Association, the American Bar Association (Dispute Resolution Section), and the National Association of Women Lawyers. She has been recognized as the 2013 Woman of the Year in Dispute Resolution by the National Association of Professional Women, the inaugural Donald Egan Scholar by the University of Chicago Law School, a Truman Scholar, and a Rhodes Scholar finalist. She has earned a reputation as a leader, a problem solver, and a connector who can move people and organizations to higher levels of performance.
Email firstname.lastname@example.org | Direct (630) 234 3905 | Cell (626) 487 3052
Michael Siboni is an experienced trial lawyer and mediator. He is a founding shareholder of Siboni, Buchanan, & McLean PLLC, located in Ocala, Florida and has focused his practice on complex litigation in a variety of areas in both State and Federal Courts. He is certified by the Florida Supreme Court as a Circuit Civil Mediator. Additionally, he is a Federal Court Mediator and Florida Supreme Court qualified as an Arbitrator. Mike has earned the reputation as an effective and skillful conflict management expert who has been selected as a mediator by the most prestigious law firms and corporations throughout the State of Florida as well as nationally. His background, skills and fluency in Spanish make him a highly sought after professional with a solid record of resolving all types of disputes.
Mike is a Fellow in the Litigation Council of America, an invitation-only association representing less than one-half of one percent of American lawyers. He maintains an AV rating by the Martindale-Hubbell Law Directory, the highest attorney rating as voted by peers in the legal community. Thomson Reuters has also recognized him as a Florida Super Lawyer ranking him in the top 5% of his peers.
Mike graduated from Biscayne College (now St Thomas University) in Miami Florida magna cum laude and obtained his JD at South Texas College of Law in Houston Texas. He is currently enrolled in the prestigious Straus Institute for Dispute Resolution at Pepperdine School of Law where he expects to receive a Masters Degree in Law (LL.M) in 2015 with a concentration in mediation and arbitration.
Email email@example.com | Cell (352) 895 8218
Philip S. Cottone
After a thirty year career in real estate, Mr. Cottone became a full time neutral in the early nineties. He is a member of the mediation panel and the commercial and real estate arbitration panels of the American Arbitration Association (AAA), and the arbitration and mediation panels of the Financial Industry Regulatory Authority(FINRA) and The Counselors of Real Estate (CRE). He is been certified by the International Mediation Institute at The Hague.
He has been an arbitrator since 1976 when he was first qualified by the National Association of Securities Dealers (NASD, now the Financial Industry Regulatory Authority). He has been mediating for about twenty years both privately and for ADR organizations. After serving as Chair of the National Business Conduct Committee of the NASD and as Vice Chair of the Board of Governors, he chaired the sub-committee of the National Arbitration Committee that developed the mediation rules and procedures for the securities industry. He subsequently chairedthe renamed National Arbitration and Mediation Committee from 1993-1997.
Mr. Cottone is an author, lecturer and trainer in dispute resolution. He is an officer and member of the Executive Committee of the governing Council of the ABA Dispute Resolution Section, a Director of the Philadelphia Chapter of ACR, and a Fellow of the American College of Civil Trial Mediators.. He is a graduate of Columbia College, Columbia University, and the New York University School of Law, and is a retired member of the New York Bar.
Jennifer has worked for big pharma and biotech companies for over twenty years in the U.S., U.K. and Europe, rising from financial analyst to CFO. She is the author of the forthcoming book You, Not I: Exceptional Presence through the Eyes of Others, as well as The Discreet Guide for Executive Women: How to Work Well with Men (and Other Difficulties)—winner of the 2012 NIEA Award in the Business-Motivational Category. She is the executive coach for the Executive Presence program offered through the University of Wisconsin and National Association of Women MBAs, and also offers one-on-one training programs related to interpersonal, communication, and language skills.
Jennifer earned an MBA in Finance and MIS from the Kelley School of Business, and a BA in Linguistics and French from Indiana University. She is a member of Phi Beta Kappa and has a CELTA certificate from the University of Cambridge to teach English as a second language. She serves on the board of directors of Women Evolution, an organization dedicated to the advancement of women.
Frank serves as Chairman of the Board and Chief Executive Officer of Hennessey Arabian, LLC, a breeding farm for Arabian horses. Frank was formerly Chairman of the Board and CEO of Hennessey Capital and was Vice Chairman of the Board of Directors and Chief Executive Officer of Masco Tech, Inc., a $1.7 billion manufacturing company. Before that, Frank was chairman and CEO of Emco Limited, a $1.4 billion Canadian distribution and manufacturing company, and prior to that, Executive Vice President of Masco Corporation.
Before joining Masco Corporation, Frank was the Chief Executive Officer of the Handleman Company, a $700 million distribution company. His nine years with Handleman were preceded by experience as group Managing Partner of Coopers & Lybrand’s Detroit Group offices.
Frank recently retired from the Board of Directors and as Chairman of the Audit Committee of DTE Energy. He was also past Director of New Detroit Inc., Trustee of the American Business Conference, past Director of the Citizen’s Research Council of Michigan, past Trustee of the Hudson-Webber Foundation, past Director and Past Chairman of the Japan America Society of Greater Detroit in Windsor, past Chairman of the Detroit Regional Chamber and member of its Executive Committee.
Since locating to Florida, Frank is the Founding Chairman of the Community Foundation for Ocala/Marion County, as well as Founding Chairman of First Step Fund. He also chairs the Venture Club, a network of individual supporters of our local entrepreneurs. Frank continues to be an active member in his community, participating in a number of charitable and nonprofit organizations. The Ocala Magazine selected him as Person of The Year in 2011.
Frank received his Bachelor of Science from Northeastern University in Boston.
Jeffrey is an experienced attorney and executive focused on dispute resolution and management, legal department management and operations, and legal industry innovation. He has served as an arbitrator and mediator for the AAA, CPR, and independently for nearly three decades, and has designed and implemented more than 100 corporate and organizational dispute management programs, which he now does through Paquin LLC and its subsidiaries. Jeffrey currently serves as the Vice President for Legal Department Operations for Bridgeway, the President of the Institute for Law Department Excellence, the Executive Director of the Chief Litigation Counsel Association, and the President of the Legal Futurists Society. He is also an Adjunct Professor at Pepperdine University.
Among other positions, Jeffrey was formerly Chief Operations Counsel for Abbott Laboratories, the National Practice Leader for Legal Management Services for Ernst & Young LLP, Chief Litigation Counsel for United Parcel Service, and an attorney and the ADR Practice Section Chair at the firm now known as Bryan Cave LLP. Jeffrey also enjoys operating Paquin Farms and French Fort Vineyards, which are located in Kentucky near Mammoth Cave National Park.
Jim is the CEO and managing member of Aerofficient LLC, a company based in the Detroit area that manufactures devices which improve heavy duty trucks’ aerodynamics and thereby reduce their fuel consumption. Previously, he was Chairman and CEO of EBT Mobile China, a company that he built from 30 stores to be one of China's largest retailers of cell phones and mobile digital devices. After unwinding a joint venture with a large Chinese SOE (state owned enterprise), he listed EBT on the London Stock Exchange's small cap market and put into place the management team, structure, and board which has gown the company to its current size of approximately 450 stores.
Before beginning his business career in 1999, Jim practiced law in Chicago where he represented clients in domestic and international business transactions.
Jim is also an arbitrator and mediator, serving as a member of the American Arbitration Association's Commercial Roster and FINRA's (Financial Industry Regulatory Authority) roster of "Public" arbitrators. In 2011, he was honored by the Financial Times' Agenda as one of their International 100 Top Board Candidates with Global Skills, and is a Board Leadership Fellow of the National Association of Corporate Directors.
Jim received his BA from Columbia University (1980), his JD from Northwestern University School of Law, and a Certificate (Advanced Executive Program) from Northwestern University Kellogg School of Management (1998).
Tom is the William H. Webster Chair in Dispute Resolution and professor of law at Pepperdine School of Law. He has also been the academic director of the Straus Institute for eight of its 10 years at the top of the U.S. News & World Report rankings. Tom brings a long and distinguished career as a scholar, teacher, and leader in the field, along with wide-ranging experience as a commercial and construction mediator, arbitrator, federal court special master, and facilitator. From 2001 until mid-2006, he served as CEO of the New York-based International Institute for Conflict Prevention & Resolution (CPR Institute), a think tank focused on promoting more effective forms of business conflict management. He was also the founder and first director of a court-connected mediation program that has been in existence for more than two decades.
Tom has authored two of the leading books on commercial arbitration and many articles on ADR; his works have been cited by the U.S. Supreme Court and many other federal and state courts. He is co-author of a groundbreaking book and materials entitled Resolving Disputes: Theory, Practice, and Law, soon to be in its third edition. He recently conducted groundbreaking surveys of practices and perspectives among leading U.S. mediators and arbitrators. Among other honors, he is the recipient of the D’Alemberte-Raven Award, the ABA Dispute Resolution Section’s highest honor, for contributions to the field.
Change is constant and, in a world where commoditization is pervasive, an engaged workforce is your only sustainable competitive advantage. To increase engagement, some consulting firms offer performance solutions to grow the top line such as Leadership Development, Coaching and Training. Others help cut costs through constructive conflict management and dispute resolution using Mediation and/or Arbitration. No one though, seems to have made the bottom line link between conflict and performance…until now.
Learn how conflict and performance affect your organizational health:
Develop your business's leadership capabilities so that your talent becomes a sustainable competitive advantage as you embrace rapid change and look to future growth.
CoralBridge is affiliated with Hogan Assessments and Kaplan DeVries. Hogan is an international authority and leading expert in the utilization of personality assessments to drive business results. Our consultants are certified in the use of Hogan's extensive portfolio of employee selection, development, and leadership tools that allow companies to better manage their human capital and retain top talent. Our consultants also possess significant expertise with Kaplan DeVries' pioneering 360 degree assessment, the LVI, which measures leadership versatility. This tool serves as an excellent complement to the Hogan Instruments but can also stand alone.
Coral Bridge services include:
We help assess new candidates for hiring consideration and assess current employees to evaluate whether they are ready for new roles and responsibilities.
Coaching can help to realize the potential of your leaders by leveraging their strengths and creating self-awareness about their weaknesses. Utilizing a blend of behavioral assessment and 360 degree feedback, we provide each client with a comprehensive blueprint of how they are “hard-wired” and perceived by others in the workplace. Emphasis is placed on the development of an action plan for improvement tied to business results. By improving your collective leadership skills, you will reduce unwanted turnover, attract and retain talent to differentiate you from the competition and improve your productivity.
Improve the core leadership skills of your first level supervisors and more experienced senior managers through one of our practical workshops. Build a more engaged and motivated workforce where employees come first and customer delight is a cultural norm.
Our On-Boarding services increase the effectiveness of your key executive hires. For newly hired executives, we help shorten "start-up" time, increase learning and action, as well as improve productivity during the crucial first 100 days at your organization.
Align your talent and business strategy and ensure that your corporate culture supports both. By increasing your organization’s effectiveness, you will gain an edge over your competition.
Coral Bridge services include:
Organizations commonly engage in business planning activities. We believe that a structured People Planning process should have the same level of intention as Financial Planning, IT Planning or Sales Planning. In fact, CoralBridge views People Planning as the linchpin for all the other planning processes because without it, they are destined to fall short.
We will help you develop a comprehensive, strategic and systemic approach to deploying people in the organization. We work with proprietary tools, including the Human Asset Inventory (HAI) and Leadership Pipeline Dashboard, which are sophisticated and automated methodologies that measure, respectively, competencies and talent to improve the speed and quality of decision making about people. Client outcomes include a reduction in unwanted turnover and assurance that the organization has the right people in the right place to achieve its ambitious goals. Learn more about the HAI and Dashboard.
Not all teams have the skills and complementary profiles required to perform at a high level - even when comprised of very talented and motivated people. Our workshops focus on key roles as well as critical team behaviors to build trust, manage conflict constructively, create commitment, foster accountability and most importantly deliver results.
Culture is defined as the beliefs, values and behaviors that a group has adopted over time as a way to survive and thrive. Successful organizations often point to their culture as a core strength yet they often cannot explain why. More importantly they do not know how it can be improved to achieve even better results. We know that culture, teams and talent all impact your organization's ability to drive key performance metrics. We help you assess the strengths and the weaknesses of your culture and raise the bar on performance by leveraging this critical but often underutilized aspect of your business.
CoralBridge utilizes the Denison Organizational Culture Survey, a state-of-the-art diagnostic assessment which links culture to measurable business performance. Utilizing the survey as a baseline, we will help you gauge organizational strengths and weaknesses and guide change using an action planning process as a catalyst to improve bottom line results.
Our talent management and organizational culture services are both ideal interventions in a merger or acquisition scenario.
Each year, accidents at work cause unnecessary human misery and billions of dollars in business expenses related to worker’s compensation claims, lost time accidents, and serious injuries. Many accidents are caused by unsafe work behavior which is often unintentional but usually results from a simple lack of awareness.
Our Hogan Safety Report helps improve worker’s safety awareness and safety behavior on the job. This leads to a reduction in absenteeism, Worker’s Compensation costs and lost time accidents. The tool can be used for selection as well as development. While it has historically been utilized in industrial organizations, the Safety Assessment is also applicable in hospital and health care settings. Employee safety has a direct impact on patient outcomes. With the onset of health care reform as well as hospital and physician compensation tied to these outcomes, the Safety Assessment becomes an indispensable tool to improve performance and save lives in a health care setting.
Conflict Management & Dispute Resolution
Conflict is perhaps the largest reducible expense within an organization. In fact, the two fastest ways to improve bottom line profitability are increasing revenues and managing conflict more effectively.
On average, supervisors and managers spend six hours a week on destructive conflict and line employees even more. Can your organization afford to spend 15% of your fully-loaded compensation costs on unproductive activity? In a company with 500 employees, the cost of poorly managed conflict can exceed $3 million a year. Employment, consumer and business litigation expenses are also very costly and frequently exceed hundreds of thousands of dollars per case. Moreover, the legal system is fraught with uncertainty: one never knows how a judge or jury will rule, there is often no clear winner when the “costs” of litigation are tallied, and closure can be elusive because of lengthy appeals processes that can take years to complete.
CoralBridge offers a better way. Our Conflict Transformation Institute (CTI) delivers comprehensive conflict management and dispute resolution services for organizations (including corporations, hospitals, not-for-profit associations, and public sector entities), law firms, and private individuals*. With regard to organizations of all types, the CTI can help your organization become more profitable by developing your conflict management skills and substantially reducing or eliminating your employment-related litigation expenses. Moreover, our experienced mediators/facilitators can help disputants in the litigation and pre-litigation phases of employment, business, commercial, and personal injury matters resolve their conflicts in a timely and cost-effective manner.
CoralBridge services include:
We maintain an affiliation with Kuest & Robinson whose unique automated assessment tool, the ACN, diagnoses the extent and cost of conflict in an organization. Go to our Conflict Transformation Institute page to learn more.
*For more information on mediations for private individuals, please visit our affiliate company, The Alternative Group, at thealternativegroup.com
Employee engagement is a bottom-line issue. Ask yourself:
For a company with 1,000
employees with average annual
salaries of $40,000, cutting
turnover from 7% to 5% can save
over $1M a year
A company with $10 million in revenue can generate 50% more if it sustains high-performing teams
In the USA, poorly managed conflict costs companies the equivalent of 385 million working days/year
Selina Shultz educates through illustration and example and does an amazing job of turning a large diverse class into trained mediators. It isn’t easy teaching lawyers a new way of thinking, but Selina does it with persuasion, example and a great deal of enthusiasm. One of the best educators I’ve encountered, she is particularly good at acknowledging different points of view so that students can consider what works best in a wide variety of circumstances.
I want to take this opportunity to thank you sincerely for your assistance with the resolution of this matter. We could not have settled this case without your patience, tenacity and determination. You persevered when other mediators would have thrown in the towel. You stuck with it long after I had given up any hope of reaching agreement. You refused to let it go–and because you did, we were able to resolve this case.
We want to thank you for presenting a workshop at our 2014 annual conference. The evaluations all reported Exceeded/Met Expectations, with comments including "well crafted, good discussion, great examples, good presenter, good balance of information, and thought provoking." We are very glad to have had you as part of our annual conference and hope that you will consider presenting at future conferences.
For more info, please call (312) 267 2920 and press 1
27 N Wacker Drive, Suite 403
Chicago, IL 60606
(312) 267 2920, press 1
Suite 500 Benedum-Trees Building
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Pittsburgh, PA 15222
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Dana Point, CA 92629
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