Poor team work zaps productivity

Poor teamwork zaps productivity

Coralbridge can help:

Team Building Group Facilitation
Destructive conflict is the largest reducible expense in any organization

Destructive conflict is the largest
reducible expense in any organization

Coralbridge can help:

Conflict Management Training Mediation Services Conflict Coaching
Do you have the talent needed to achieve your strategic objectives?

Do you have the talent needed
to achieve your strategic objectives?

Coralbridge can help:

Organizational Talent

what makes us different?

CoralBridge champions organizational health. Our practice is unique in that it blends Conflict Management and Dispute Resolution services with traditional Organizational Development initiatives such as coaching, team building and talent management. Why combine these disciplines? Simply put, destructive conflict is expensive and unproductive. We believe that leaders and teams striving to create a high performance culture understand how to manage conflict constructively which leads to a healthier organization.

By working with CoralBridge, your outcomes will include:

More cohesive
and productive
a more engaged
and committed
a reduction in
litigation costs
more effective
leaders equipped
to manage conflict

how does your company measure up?

Take our
health check-up


Broad Experience, Powerful Solutions

As former Human Resources Executives, Attorneys, Psychologists and Conflict Management Professionals, we offer significant expertise and collective wisdom gained at some of the most recognized public and private companies. We respect diverse perspectives and share an unwavering commitment to delivering results to grow your business. Our values influence all we do in our relationships with clients, affiliate partners and each other. They serve as a blueprint for our organization and we are proud to share them with you:


We often bring a different perspective. We’re forthright in how we communicate and may sometimes tell you what you may not want to hear—but need to know—because the health of your business depends on it. We’ll work to understand your culture and respectfully give you the unvarnished truth, uninfluenced by internal politics.

Einstein once said, "If you can’t explain it to a six year old, you don’t understand it yourself." While simplicity is the ultimate hallmark of sophistication, complexity is often the silent killer of profitable growth. Across all industries, companies who keep things simple and transparent enjoy an inherent competitive advantage. That’s why we’re committed to keeping things simple—organizationally and, even more fundamentally, at the heart of strategy itself.

We adhere to a logical way of problem-solving that is solidly grounded in real life, instead of ideas and theories. We’re not lifelong consultants, theoreticians or academics—we’re business people and attorneys with deep experience and expertise in people practices, conflict management and dispute resolution.

Our team approaches our work with enthusiasm as we work collaboratively to solve clients’ problems. We derive great satisfaction from applying our knowledge to helping businesses grow and thrive.

The word humor is derived from the Latin Root Word umor meaning fluid. We’re serious about your business objectives but we also know that humor reduces stress, instills camaraderie and improves productivity. Humor keeps life fluid, an important quality in a world that’s constantly changing

Our Team

Charlie Bishop, Phd | Principal

Charlie has held senior level roles in recognized Fortune 100 firms undergoing significant change, including FedEx where he was cited as "the architect of the organization's human performance system", Baxter International where he served as the Director of the Baxter Management Institute, and ADT where he was Senior Vice President of Human Resources and played a key role in the company's major turnaround effort.

He is active in professional associations, and consults with leaders and organizations across multiple industries to help them navigate change and get to the future first. Charlie has particular expertise with succession planning systems and post merger talent assessment having supported Bank of America's executive team through multiple acquisitions and integrations. He is the author of the book "Making Change Happen One Person at a Time" which was cited by the University of Michigan as one of the ten best books on change in the past forty years.

Charlie has a BS and MS in Psychology from West Virginia University and a PhD in Psychology from the University of Georgia.

Email charlie@coralbridgepartners.com  |  Direct (312) 267 2924  |  Cell (847) 404 7015

Jeff Husserl | Managing Principal

Jeff Husserl

Jeff is the Founder and Managing Principal of CoralBridge. He has broad leadership experience gained over 25 years as a consultant, Chief Human Resources Officer and mediator. Prior to founding CoralBridge in 2010, he served as Chief Administrative Officer with MB Financial, an $8B publicly traded bank where he had executive responsibility for Human Resources, Marketing, Legal, Property Management and Compliance. Previously, he held HR leadership roles with Allied Van Lines and Fellowes Manufacturing Company.

Over the years, he has been actively involved in the Chicago community, serving as Chairman of the Board of Directors of the Human Resources Management Association of Chicago (HRMAC), on the Senior Advisory Board of the Kendall College School of Business, and on the Board and as Chairman of the Compensation Committee for LaRabida Children's Hospital. Currently residing in Orange County, CA, Jeff is also active in Southern California volunteering as a mediator for the Los Angeles office of the Equal Employment Opportunity Commission (EEOC) as well as in Orange County and Los Angeles Superior Court.

Jeff received a BA in English from Georgetown University, an MBA in Marketing and Human Resources Management from Northwestern University, and an MDR (Master of Dispute Resolution) from the Straus Institute for Dispute Resolution at Pepperdine School of Law.

Email jhusserl@coralbridgepartners.com  |  Direct (312) 267 2925  |  Cell (312) 342 0500

Selina Shultz | Senior Consultant

Selina Shultz

Selina Shultz has over fifteen years of extensive mediation experience. She is sought out to work with individuals and businesses as a mediator and consultant in dispute resolution. In addition to her private mediation practice, she served for thirteen years as a mediator for the Allegheny County Court of Common Pleas. Selina is currently on the approved mediator panels for the U.S. District Court for the Western District of Pennsylvania and the U.S. Bankruptcy Court.

Selina is an innovative thinker. Through the mediation of hundreds of cases over the course of fifteen years, she has developed a mediation style that is effective and facilitative. She has an uncanny ability to bring out people’s best thinking in order to guide them to solutions.

Selina is a popular lecturer and trainer in the area of dispute resolution and has worked with individuals and businesses to provide both basic and advanced trainings in mediation and conflict resolution skills. She has served as a leader in the field, most recently serving on the Executive Board of the Mediation Council of Western Pennsylvania, presenting at the Association for Conflict Resolution National Conference, and helping to launch the Western District of Pennsylvania’s Prisoners Civil Rights Mediation Pilot Program.

Selina graduated in 1990 from the University of Nebraska with a BA in Political Science and obtained her JD in 1993 from the University of Pittsburgh. She is expected to graduate in the Spring of 2013 with an LLM in Dispute Resolution from The Straus Institute at The Pepperdine University School of Law, the top ranked program of its kind in the country.

Email selina@coralbridgepartners.com  |  Cell (412) 512 5228

Cary Schawel | Director, Educational Services

Cary Schawel is an experienced educator, counselor and mediator. He brings a wealth of experience in educational environments to the table. Initially trained as a School Psychologist, he has worked in schools assessing children with special needs.

For the past 35 years, he has established himself as a valuable employee of Oakton Community College in Niles, Illinois. His tenure in higher education has included multiple roles, including Distinguished Professor of Psychology and Student Development. He has had an administrative role as Dean of Students and he has done personal counseling with college students dealing with stress, depression, addictions, motivational issues and other personal issues.

Most recently, he was designated Student Affairs Mediator at the college. This position allowed him to work with people in the college community who were in conflict, helping them reach peaceful resolution. Students, faculty, administrators and staff trusted Cary to help them resolve disputes by facilitating an open and honest discussion with an objective commitment to the process of mediation.

Cary’s years of counseling, teaching, advocating and consulting in our educational systems at all levels provide him with a type of wisdom and confidence that transcends the dispute and allows him to bring parties in conflict together.

Cary has a Master of Arts in School Psychology from Eastern Illinois University, a Master of Educational Administration from Northern Illinois University, and a mediation certificate from Northwestern University.

Email cary@coralbridgepartners.com  |  Cell (847) 951-7122

Advisory Board

Philip S. Cottone

After a thirty year career in real estate, Mr. Cottone became a full time neutral in the early nineties. He is a member of the mediation panel and the commercial and real estate arbitration panels of the American Arbitration Association (AAA), and the arbitration and mediation panels of the Financial Industry Regulatory Authority(FINRA) and The Counselors of Real Estate (CRE). He is been certified by the International Mediation Institute at The Hague.

He has been an arbitrator since 1976 when he was first qualified by the National Association of Securities Dealers (NASD, now the Financial Industry Regulatory Authority). He has been mediating for about twenty years both privately and for ADR organizations. After serving as Chair of the National Business Conduct Committee of the NASD and as Vice Chair of the Board of Governors, he chaired the sub-committee of the National Arbitration Committee that developed the mediation rules and procedures for the securities industry. He subsequently chairedthe renamed National Arbitration and Mediation Committee from 1993-1997.

Mr. Cottone is an author, lecturer and trainer in dispute resolution. He is an officer and member of the Executive Committee of the governing Council of the ABA Dispute Resolution Section, a Director of the Philadelphia Chapter of ACR, and a Fellow of the American College of Civil Trial Mediators.. He is a graduate of Columbia College, Columbia University, and the New York University School of Law, and is a retired member of the New York Bar.

Jennifer Crittenden

Jennifer has worked for big pharma and biotech companies for over twenty years in the U.S., U.K. and Europe, rising from financial analyst to CFO. She is the author of the forthcoming book You, Not I: Exceptional Presence through the Eyes of Others, as well as The Discreet Guide for Executive Women: How to Work Well with Men (and Other Difficulties)—winner of the 2012 NIEA Award in the Business-Motivational Category. She is the executive coach for the Executive Presence program offered through the University of Wisconsin and National Association of Women MBAs, and also offers one-on-one training programs related to interpersonal, communication, and language skills.

Jennifer earned an MBA in Finance and MIS from the Kelley School of Business, and a BA in Linguistics and French from Indiana University. She is a member of Phi Beta Kappa and has a CELTA certificate from the University of Cambridge to teach English as a second language. She serves on the board of directors of Women Evolution, an organization dedicated to the advancement of women.

Frank Hennessey

Frank serves as Chairman of the Board and Chief Executive Officer of Hennessey Arabian, LLC, a breeding farm for Arabian horses. Frank was formerly Chairman of the Board and CEO of Hennessey Capital and was Vice Chairman of the Board of Directors and Chief Executive Officer of Masco Tech, Inc., a $1.7 billion manufacturing company. Before that, Frank was chairman and CEO of Emco Limited, a $1.4 billion Canadian distribution and manufacturing company, and prior to that, Executive Vice President of Masco Corporation.

Before joining Masco Corporation, Frank was the Chief Executive Officer of the Handleman Company, a $700 million distribution company. His nine years with Handleman were preceded by experience as group Managing Partner of Coopers & Lybrand’s Detroit Group offices.

Frank recently retired from the Board of Directors and as Chairman of the Audit Committee of DTE Energy. He was also past Director of New Detroit Inc., Trustee of the American Business Conference, past Director of the Citizen’s Research Council of Michigan, past Trustee of the Hudson-Webber Foundation, past Director and Past Chairman of the Japan America Society of Greater Detroit in Windsor, past Chairman of the Detroit Regional Chamber and member of its Executive Committee.

Since locating to Florida, Frank is the Founding Chairman of the Community Foundation for Ocala/Marion County, as well as Founding Chairman of First Step Fund. He also chairs the Venture Club, a network of individual supporters of our local entrepreneurs. Frank continues to be an active member in his community, participating in a number of charitable and nonprofit organizations. The Ocala Magazine selected him as Person of The Year in 2011.

Frank received his Bachelor of Science from Northeastern University in Boston.

Jeffrey Paquin

Jeffrey is an experienced attorney and executive focused on dispute resolution and management, legal department management and operations, and legal industry innovation. He has served as an arbitrator and mediator for the AAA, CPR, and independently for nearly three decades, and has designed and implemented more than 100 corporate and organizational dispute management programs, which he now does through Paquin LLC and its subsidiaries. Jeffrey currently serves as the Vice President for Legal Department Operations for Bridgeway, the President of the Institute for Law Department Excellence, the Executive Director of the Chief Litigation Counsel Association, and the President of the Legal Futurists Society. He is also an Adjunct Professor at Pepperdine University.

Among other positions, Jeffrey was formerly Chief Operations Counsel for Abbott Laboratories, the National Practice Leader for Legal Management Services for Ernst & Young LLP, Chief Litigation Counsel for United Parcel Service, and an attorney and the ADR Practice Section Chair at the firm now known as Bryan Cave LLP. Jeffrey also enjoys operating Paquin Farms and French Fort Vineyards, which are located in Kentucky near Mammoth Cave National Park.

Jim Reiman

Jim is the CEO and managing member of Aerofficient LLC, a company based in the Detroit area that manufactures devices which improve heavy duty trucks’ aerodynamics and thereby reduce their fuel consumption. Previously, he was Chairman and CEO of EBT Mobile China, a company that he built from 30 stores to be one of China's largest retailers of cell phones and mobile digital devices. After unwinding a joint venture with a large Chinese SOE (state owned enterprise), he listed EBT on the London Stock Exchange's small cap market and put into place the management team, structure, and board which has gown the company to its current size of approximately 450 stores.

Before beginning his business career in 1999, Jim practiced law in Chicago where he represented clients in domestic and international business transactions.

Jim is also an arbitrator and mediator, serving as a member of the American Arbitration Association's Commercial Roster and FINRA's (Financial Industry Regulatory Authority) roster of "Public" arbitrators. In 2011, he was honored by the Financial Times' Agenda as one of their International 100 Top Board Candidates with Global Skills, and is a Board Leadership Fellow of the National Association of Corporate Directors.

Jim received his BA from Columbia University (1980), his JD from Northwestern University School of Law, and a Certificate (Advanced Executive Program) from Northwestern University Kellogg School of Management (1998).

Tom Stipanowich

Tom is the William H. Webster Chair in Dispute Resolution and professor of law at Pepperdine School of Law. He has also been the academic director of the Straus Institute for eight of its 10 years at the top of the U.S. News & World Report rankings. Tom brings a long and distinguished career as a scholar, teacher, and leader in the field, along with wide-ranging experience as a commercial and construction mediator, arbitrator, federal court special master, and facilitator. From 2001 until mid-2006, he served as CEO of the New York-based International Institute for Conflict Prevention & Resolution (CPR Institute), a think tank focused on promoting more effective forms of business conflict management. He was also the founder and first director of a court-connected mediation program that has been in existence for more than two decades.

Tom has authored two of the leading books on commercial arbitration and many articles on ADR; his works have been cited by the U.S. Supreme Court and many other federal and state courts. He is co-author of a groundbreaking book and materials entitled Resolving Disputes: Theory, Practice, and Law, soon to be in its third edition. He recently conducted groundbreaking surveys of practices and perspectives among leading U.S. mediators and arbitrators. Among other honors, he is the recipient of the D’Alemberte-Raven Award, the ABA Dispute Resolution Section’s highest honor, for contributions to the field.


issues defined. problems solved. performance accelerated.

Change is constant and, in a world where commoditization is pervasive, an engaged workforce is your only sustainable competitive advantage. To increase engagement, some consulting firms offer performance solutions to grow the top line such as Leadership Development, Coaching and Training. Others help cut costs through constructive conflict management and dispute resolution using Mediation and/or Arbitration. No one though, seems to have made the bottom line link between conflict and performance…until now.


Employee engagement is a bottom-line issue. Ask yourself:

Is poor leadership causing high turnover?

For a company with 1,000
employees with average annual
salaries of $40,000, cutting
turnover from 7% to 5% can save
over $1M a year

$1M in savings

Do we have the right people in the right positions?

A company with $10 million in revenue can generate 50% more if it sustains high-performing teams

$5M more in revenue

What is unresolved conflict costing us?

In the USA, poorly managed conflict costs companies the equivalent of 385 million working days/year

385M working days


Our clients understand the connection between people, performance & results

industries include:

  • Banking
  • Consumer & Packaged Goods
  • Financial Services
  • Food
  • Government
  • Hospitals & Physician's Groups
  • Insurance
  • Law Firms
  • Manufacturing
  • Not-for-profit Organizations
  • Pharmaceuticals
  • Real Estate
  • Secondary & Higher Education
  • Transportation & Logistics

Organizations we have had the
privilege of working with include:

  • 10th Magnitude
  • ADT
  • Alcatel-Lucent Technologies
  • Allied Van Lines
  • Bank of America
  • Baxter International
  • Darden Restaurants
  • Equal Opportunity Commission
  • FedEx
  • Fellowes Manufacturing
  • Fox Rothschild LLP
  • Giant Eagle
  • Hewlett-Packard
  • Home Depot
  • IHI Power Services
  • International Equipment Solutions
  • Jamba Juice
  • MB Financial
  • Mundelein High School
  • PNC Equity Partners
  • Southland Industries
  • Suzlon Wind Energy
  • talentRise
  • University of Alabama at Birmingham
  • University of Pennsylvania Health Systems
  • US Minerals
  • White Lodging Corporation
  • Wilson Sporting Goods
  • Wockhardt
  • Xylem

What our clients are saying

David Doto is brilliant, hard working, highly dedicated and talented. He is a creative thinker and able to grasp the complexities of systems and organizational behavior. He is a skilled conflict resolver and I recommend him highly.



Ken Cloke
Consultant and Contractor Alternative Dispute Resolution

Selina Shultz educates through illustration and example and does an amazing job of turning a large diverse class into trained mediators. It isn’t easy teaching lawyers a new way of thinking, but Selina does it with persuasion, example and a great deal of enthusiasm. One of the best educators I’ve encountered, she is particularly good at acknowledging different points of view so that students can consider what works best in a wide variety of circumstances.

Mary K. Austin
In-house Counsel A major Health System in PA

It was a pleasure working with CoralBridge on the ABA Dispute Resolution Section Leadership Retreat. We appreciate your flexibility, understanding, and creativity in adapting your program to meet the learning objectives of our group. We have received positive feedback from our colleagues regarding the program.


Geetha Ravinda
Chair ABA Dispute Resolution Section

David Doto recently served as a mediator in an employment dispute I was handling on behalf of a resort and did a fantastic job. He is excellent at assessing the personalties involved and helping them reach a mutually beneficial situation, despite emotions running high. I would absolutely recommend his mediation services to anyone.


Ashley Eddy
General Counsel Labor and Employment MGM Resorts International

The necessity of change is now a universal business mantra. Charlie Bishop provides an excellent blueprint—helpful tools and his approach for making change happen a reality rather than a slogan. He knows what he is talking about. Call him.



Fred Smith
Chairman FedEx

We used David Doto as a mediator to mediate a difficult complex litigation matter. David is extremely bright, effective and highly skilled. He not only understands complex legal issues very well, but he is also street smart and emotionally intelligent and gets the interpersonal issues and dynamics.


Neil Hamburg
Co-President Hamburg Golden, P.C.

We want to thank you for presenting a workshop at our 2014 annual conference. The evaluations all reported Exceeded/Met Expectations, with comments including "well crafted, good discussion, great examples, good presenter, good balance of information, and thought provoking." We are very glad to have had you as part of our annual conference and hope that you will consider presenting at future conferences.

Barbara Foxman
Conference Chair Pennsylvania Council of Mediators

Charlie Bishop is an outstanding resource. He is one of the foremost authorities on talent management, yet he consistently delivered real results in helping us to design and develop a robust talent management process for two companies. His Human Asset Inventory® is the best tool I have used in getting real data and action planning, and the new Leadership Pipeline® Dashboard is a great compliment.

Gregory Michaud
Senior Vice President Human Resources Southland Industries, Inc.

I worked as an Arbitrator with David Doto. I highly recommend him to mediate or arbitrate a contested matter.





John Kiefel
Owner Law Office of John H. Kiefel


For more info, please call (312) 267 2920 and press 1


27 N Wacker Drive, Suite 403
Chicago, IL 60606
(312) 267 2920, press 1

Orange County

34145 Pacific Coast Highway, Suite 204
Dana Point, CA 92629
(949) 502-0552

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